Guest room case must not move position
From;    Author:Stand originally
Content clew:

Bend over of British London Sa has welcomed many world famous person that have various eccentricity successfully according to the hotel. Kewote is having the actor that England has name quite so namely the celebrity of special fondness for.

This case involves:

Serve to the guest's individuation

Case text:

Some time ago. One of the world's famousest public houses. The London Sa hot season that already spent birthday 100 years old depended on a hotel to release an astonishing information on the newspaper: The dinner before December 31, 2000 already was ordered entirely. Such example is in the world is all-time on hotel history. Why can Sa bend over obtain so brilliant result according to the hotel? It is not difficult also to should search an account. This hotel arrives from hardware software. Simply impeccable. Top-ranking quality wins will exceed constant the business. This is a rule that the market competes. One is lifted only below.

Transmitted in room of a day of.507 berate sound. Differ meeting. A clerk appears woebegonely in office of manager of guest room department, he is accepting the inquiry of the manager. Original, the guest of 507 rooms is the actor that England has name quite Kewote. He comes to London live surely every time Sa fertile according to the hotel. He likes to book a room, the phone goes to the hotel namely after doing good program to arrange every time so. The requirement vacates 507 rooms. He still has an eccentricity: The thing inside the room must be pressed show emplacement is put, cannot move at will or increase and decrease. He scolds a clerk aloud today, the tea table that because discovery is put,has flowerpot namely by move. "You must answer 507 rooms to apologize to Mr Kewote immediately, assure to also won't produce same thing again later to him. " the manager commands to this clerk make known to lower levels. "Want me to apologize I do not have an opinion. But should assure everything,press unvarnished put. My concern is not done, because the guest is being changed all the time... " the clerk explains not without grievance ground. "We are the top-ranking hotels on the world. The guest's need is the goal that we serve, what reason do we have not to satisfy Mr Kewote do this ask? I believe you can have idea. " the manager has hope very much all along to his subordinate. After the clerk goes back, pondered a long time. The following day he took camera. The angle that walks into 507 rooms to differ from a few the room inside all decorating completely " record " go up in film. Additional. Still use rule measure a lot of dimension. Write data from beginning to end into jotter inside. After there were these data in his hand. Fear no longer of Mr Kewote made excessive demands.

Case reviews analyse:

The special service that Sa bend over provides to Mr Kewote according to the hotel also is service of a kind of individual character. The special case that presses each guests namely offers a service respectively. In order to satisfy all sorts of special requirement. Hotel of class of a fast star. If groom oneself employee into can provide a service by standard and standard only. That is far insufficient. In the market competition with hotel unusually intense industry. A magic weapon of the remain invincible serves quality namely. To hotel of fast star class, service quality more it is to show overflow serves or individual character serves. Sa fertile the fame that depends on a hotel is a foundation with excellent individual character service. Next, manager of guest room department edifies clerk thinking. Let its oneself seek the key that improves service quality. Method of this kind of education is worth praise highly very much. May think the thing that be less than happens of purpose everyday in the hotel? The demand of numerous guest absolutely won't exactly like. Accordingly. The hotel needs to have agree to think, the clerk that is good at meet an emergency goes recieving; Serve a guest. Any grooming the class says all sorts of service experience impossibly so in the round. The most essential is the habit that church employee nurturance ponders, make they initiate potential service content ceaselessly in real work, increase service capacity. In order to satisfy different requirement of the guest.
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